Privacy Policy

Last Updated: October 5, 2026

This Privacy Statement describes the policies and practices by which Farzey (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on farzey.com, or communicate with our customer support team.

For the purpose of this Privacy Statement, “you” and “your” refer to you as the user or customer accessing our Services. We collect and process your personal data in full compliance with applicable United States federal and state privacy legislation, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. How We Collect Your Personal Information

We obtain personal data through three primary mechanisms:

  • Information You Provide Directly: Personal details shared when placing an order or contacting us, including your full name, email address, contact telephone number, shipping and billing addresses, order confirmations, and customer service communication logs.
  • Information Collected Automatically: Operational data captured via cookies and standard tracking technologies when navigating our platform, such as your IP address, browser type, device details, and site activity patterns.
  • Information from Third-Party Partners: Data provided by essential operational partners, including Shopify (our hosted store platform), authorized payment gateways, and US fulfillment carriers required to complete order deliveries.

2. How We Utilize Your Personal Information

Your personal data is processed strictly for legitimate commercial and fulfillment purposes:

  • Order Processing & Fulfillment: Managing payments, dispatching shipments, issuing receipts, and sending automated tracking updates.
  • Customer Communication: Answering customer inquiries, providing support, and communicating essential service announcements.
  • Fraud Prevention & Security: Monitoring transactions to identify, investigate, and prevent potential security risks or fraudulent activities.
  • Promotional Outreach: Delivering marketing updates or special promotional offers (conducted exclusively with your explicit opt-in consent).

3. Cookies & Tracking Technologies

We deploy cookies and similar browser technology to facilitate seamless site navigation, preserve your shopping preferences, and analyze web performance. You have the option to manage or disable cookies through your personal web browser settings. Please note that disabling essential cookies may impact certain functionality and features of our online store.

4. Sharing of Personal Information

Farzey does not sell, rent, or trade your personal data. We share personal information only with vetted third-party service providers who assist us in operating our business:

  • Primary Service Partners: Including platform providers (Shopify), merchant processing networks, and United States logistics carriers (USPS, UPS, FedEx).
  • Legal Requirements: We may disclose personal records when required to fulfill legal obligations, adhere to court subpoenas or warrants, or comply with lawful governmental requests.

5. Data Security & Storage Retention

We maintain rigorous administrative and technical security measures, including 256-bit SSL encryption and strict PCI-DSS payment compliance, to safeguard your data during transmission and storage. Your personal information is retained only as long as necessary to fulfill purchase requests, resolve disputes, or satisfy US statutory tax and accounting mandates.

6. Privacy Rights (US & California Residents)

Depending on your state of residence within the United States (particularly California), you maintain specific privacy rights regarding your personal records:

  • Right to Know: You may request access to details regarding the specific pieces and categories of personal data we have gathered.
  • Right to Deletion: You can request the permanent removal of your personal information from our active databases.
  • Right to Correction: You may ask us to update or amend inaccurate personal records.
  • Right to Opt-Out: You may instruct us not to share or sell your data (Note: Farzey does not sell customer personal information).
  • Right to Non-Discrimination: Exercising your legal privacy rights will never result in altered pricing, restricted access, or reduced service quality.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (EST)
  • Saturday and Sunday:  10:00 – 16:00 (EST)