FAQ
Frequently asked questions. If you can't find your answer here, drop us a line — we're happy to help.
How much does delivery cost?
Delivery costs are calculated at checkout.
How long does delivery take?
Order processing takes 1–2 business days and transit takes 3–5 business days — usually 4–7 business days in total (working days).
Can I track my parcel?
Yes. Once your order has been dispatched you'll receive an email with a Track & Trace link so you can follow your parcel.
Who delivers the orders?
We dispatch parcels via Royal Mail.
What is your returns policy?
You have 14 days from receiving your order to return it. Products must be unused and in their original packaging.
When will I receive my refund?
We process refunds within 14 days of receiving and inspecting your parcel, to your original payment method.
Who pays for return postage?
Return postage is paid by the customer (except for faulty items, where we cover the cost).
Which payment methods do you accept?
We accept: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay.
Which currency am I buying in?
All prices are shown in GBP.
Is my data secure?
Yes. All transactions are encrypted (SSL) and we do not store your card details on our servers.
Contact details
Farzey
Address: test street, 1111aa test city, GB
E-mail: info@farzey.com
Opening hours: Mon–Fri 09:00–18:00 (GMT); Sat–Sun 10:00–16:00 (GMT)