FAQ

Last Updated: October 5, 2026

Have a question about your order, shipping, or returns? Below you will find answers to our most frequently asked inquiries. If you need further assistance, please reach out to our support team at info@farzey.com.

Shipping & Delivery

1. What is your standard shipping policy?

We offer Free Standard Shipping on every single order across the entire United States. Every purchase is carefully processed and packed to ensure it arrives safely at your doorstep.

2. Do you deliver to P.O. Boxes or parcel lockers?

No. We ship exclusively to valid physical residential or business street addresses. At this time, we cannot deliver to P.O. Boxes, APO/FPO/DPO military addresses, or automated parcel collection lockers.

3. What are your processing and delivery timelines?

  • Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time)
  • Handling / Processing Time: 1–2 business days (Monday to Friday)
  • Transit / Shipping Time: 5–7 business days (Monday to Friday)
  • Total Estimated Delivery Time: You can expect your parcel within 6–9 business days from purchase.

4. How do I track the delivery status of my package?

As soon as your shipment is handed over to the carrier, we send an automated dispatch email containing a tracking link and shipment number. You can use this code on our website or directly on the carrier's portal to monitor tracking updates in real time.

5. Which delivery carriers do you partner with?

We partner with established United States postal and courier carriers—primarily USPS, UPS, and FedEx—to ensure reliable and prompt nationwide delivery.

6. What should I do if my package is delayed or lost?

If your shipment has not arrived after 9 business days, please check your tracking link first. If tracking updates have stalled, email us at info@farzey.com. If the carrier confirms the parcel is lost, we will immediately dispatch a replacement order or issue a complete refund.

7. What if my items arrive defective or damaged?

We apologize if your order arrives flawed. Please contact info@farzey.com within 30 days of delivery. Be sure to include your order number along with clear photos of the damaged item and packaging so we can resolve it right away.

Returns & Refunds

8. How do I initiate a return?

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your package. Email us at info@farzey.com to request authorization. Returned items must remain unworn, unwashed, unaltered, and include all original tags and packaging.

9. Am I able to cancel my order after placing it?

You can request an order cancellation within 12 hours of purchase by emailing info@farzey.com. Once the 12-hour grace period passes or the order enters fulfillment, it cannot be canceled and must be processed as a standard return after delivery.

10. How long does a refund take to process?

Once your returned parcel is received and inspected, refunds are issued within 7 business days. You will receive an automated notification email as soon as the funds are returned to your original payment method.

11. Who covers return shipping costs?

  • Defective, Damaged, or Incorrect Items: Farzey covers 100% of return shipping costs by providing a prepaid return label.
  • Change of Mind / Customer Preference: The customer is responsible for purchasing the return shipping label.

Payments & Security

12. Which payment solutions do you accept?

We support the following secure checkout payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay

13. In which currency will my order be charged?

All prices and transaction charges on Farzey are processed in USD ($ - United States Dollar).

14. Is checkout on your website secure?

Yes, absolutely. Our store uses SSL (Secure Sockets Layer) 256-bit encryption and maintains full PCI-DSS compliance to safeguard your personal details and payment credentials during transaction processing.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (EST)
  • Saturday and Sunday:  10:00 – 16:00 (EST)